Technical failure occurred in Uzum Market

A technical failure occurred in the operation of Uzum Market, the company's press service reported on October 8. According to the company, the malfunction occurred during a planned system update, which was carried out at night before the start of the sale period. As a result, some services, including seller personal accounts, warehouse and order pickup platforms, were temporarily unavailable. Users of the platform encountered errors when opening the site and application, as well as difficulties with logging in and making purchases.

Due to the incident, the marketplace temporarily suspended the acceptance of goods at warehouses and pickup points, as well as the return of goods. Uzum Market reported that they extended the storage periods for parcels at pickup points, and sellers were allowed to transfer delivery time slots without penalty. The company expects to complete the recovery work within the day.

The press service of the service clarified, in response to a request from Spot, that part of the platform's data is located on the ecosystem's own infrastructure, and part is on cloud servers in Uzbekistan. Representatives of Uzum Bank stated that banking services are functioning normally and the marketplace malfunction did not affect them.