Committee on Competition received 1230 complaints about online trade in 2026

The Committee on Development of Competition and Protection of Consumer Rights received 1230 complaints about e-commerce over nine months of 2026. The committee's press service reported this.

In total, during the specified period, the agency recorded 6414 appeals in retail trade and public catering, of which 19.2% were related to the online segment. More than half of the statements in e-commerce concerned the Uzum ecosystem: 446 complaints (36.2%) were received about Uzum Market and 184 (14.9%) about the Uzum Nasiya installment service. There were also appeals regarding Alif Shop (92, or 7.5%), the Ishonch network (69, or 5.6%), and Yandex services (63, or 5.1%).

According to the committee, in 57.2% of cases (704 appeals), decisions were made in favor of citizens with full restoration of their rights. For 453 statements (36.8%), consumers received legal consultations, and 33 appeals (2.7%) were sent to other relevant agencies.

Based on the appeals, the regulator identified systemic problems in the sector: identification of sellers, transparency of information, procedure for concluding electronic contracts and installment plans, logistics, refund of funds, as well as increasing the responsibility of platforms and introducing digital pre-trial dispute resolution.